Lean in Healthcare Training

Lean in healthcare training

"I highly recommend GBMP and its programs for individuals or teams that are interested in learning the skills required for Continuous Improvement at their own facilities. High quality, positive outcomes and patient safety and satisfaction can be at a low cost by finding ways to eliminate waste in efficient and effective ways." Alison M. Scarry, Laboratory Operations Coordinator, Lawrence General Hospital

THe gbmp 3-tiered approach to lean transformation

lean in healthcare certificate course

Our specially-designed 3-tiered approach to onsite lean in healthcare training can be customized to your organization's strategic goals and objectives, and is comprised of:

Lean Leadership Training
GBMP believes top managers play a crucial part in any Lean in Healthcare implementation. This tier prepares leaders through these specific training topics:
    Top Management Briefing in Lean for Healthcare
    Management Responsibility
    Strategic Planning
    A3 Thinking
    Gemba Walks
    Mentoring & Coaching

Lean Advanced Training
The ability to lead a lean transformation is the focus of the second tier of our approach. Our coaches provide instruction to your lean leaders on project-specific countermeasures, including:
    Lean in Healthcare Certificate Course
    Introduction to Lean in Healthcare
    5S Workplace Organization
    Problem Solving for Lean Teams
    A3 Thinking
    Visual Control Systems
    Value Stream Mapping
    Continuous Flow
    Standardized Work
    Kanban/Pull Systems
    Changeover Reduction
    Level Scheduling
    Poka-yoke (Mistake-proofing)
    Train the Trainer

Most organizations take advantage of our Lean in Healthcare Certificate program at this stage. See the column on the right of this page for more details.
Lean Awareness Training
This tier of GBMP's approach introduces the basic countermeasures (or "tools") for participating in a Lean transformation for staff level employees and new hires, including:
    Introduction to Lean in Healthcare
    5S Workplace Organization
    Problem Solving for Lean Teams

The GBMP Healthcare Lean Certificate Program was created to provide clinical and administrative employees in healthcare settings with a broad understanding of lean principles, methods and tools, as well as the opportunity to immediately begin putting that learning into practice. The fundamental premise of the course is that adopting and practicing Lean methods fosters positive patient outcomes, reduces operating costs,and enhances employee satisfaction. Using rapid cycles of “learn-do” teaching supported by group discussions, activities, quizzes, videos and hands-on coaching, students will master new ways to:

Identify and expose problems within workplace processes
Inspire colleagues to make small changes for the better that enhance patient and employee experiences
Stimulate ongoing cycles of practical problem solving

Between classes participants are expected to complete reading on relevant lean healthcare topics and must carry out homework assignments to reinforce classroom concepts and increase tacit learning. Throughout the course, instructors will emphasize the “people” aspects of lean transformation, setting the expectation that lasting change can only be realized by involving the “people who do the work.” Considerable time will be spent discussing how to engage others in the lean journey, making them the agents of change rather than the objects of change, and why it is critical to leverage the knowledge and creativity of each and every healthcare employee. Participants will learn to think about “Patient Value” in new ways, as they work together to explore the strong connection between daily processes and the employees who create, operate and maintain those processes. Read a detailed syllabus here.

By the end of the 8-day course students will be able to:

Identify activities in their workplaces that add value and those that don’t
Understand how and why to engage other employees in the lean journey
Use a number of different lean tools to surface, document and/or counter problems
Utilize scientific methods for problem solving
Map patient, process and information flows
Document standardized work for key processes to ensure repeatable quality, cost and time
Take an active role in team-based improvement efforts
Articulate the important role Management plays in aligning people and activities to support patient-centered care

“The LEAN classes at Milford were a terrific experience. Our instructors had real world experience from the corporate world using LEAN methodology. They educated us on LEAN in an easy to understand and fun manner. The instructor showed us how LEAN should work in healthcare in practical terms. Our Hospital participants were truly impressed with the experience.” Ed Kelly, President, Milford Regional Medical Center